Privacy Policy
Last updated: 8 July 2026
This Privacy Policy explains how Veltrionuk collects, uses, and protects personal data in connection with our event floristry services across the United Kingdom. We process personal data as a controller under UK GDPR and the Data Protection Act 2018. Our aim is to handle information with care, transparency, and proportionality.
Data we collect
We may collect identification and contact details (such as name, email address, phone number, and postal address), event information (date, venue, guest numbers, styling preferences, and logistics), business and billing details (company name, VAT details, invoice information), and communications (emails, messages, and feedback). Website usage data (pages viewed, device and browser characteristics, and approximate location) may be gathered through analytics tools and cookies that support performance and functionality.
How we use personal data
We use data to: respond to enquiries; prepare proposals, schedules, and quotes; deliver and coordinate services with venues and partners; manage billing and accounts; improve our website and services; and maintain security and record keeping. Our lawful bases include performance of a contract, legitimate interests (such as efficient operations, quality control, and reasonable marketing to existing clients), consent where applicable, and compliance with legal obligations.
Sharing and transfers
We may share limited data with trusted processors and partners who assist with delivery (for example, couriers, venues, and freelance florists). These parties are required to safeguard data and use it only for agreed purposes. If international transfers arise, appropriate safeguards will be applied in line with UK data protection requirements.
Retention
We retain data only for as long as necessary to fulfil the purposes above and meet legal or accounting requirements. Typical retention periods range from the conclusion of an event up to seven years for financial records. After retention periods expire, we securely delete or anonymise data.
Your rights
You may have rights to access, rectify, erase, or restrict processing of your personal data, as well as the right to data portability and to object to certain processing. Where processing relies on consent, you can withdraw consent at any time. To exercise rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
Cookies and analytics
Our website may use cookies and similar technologies for essential functionality, performance measurement, and to remember preferences. You can manage preferences via browser settings and our on-site banner. For more information about these tools and choices, refer to the cookies section within this policy.
Security
We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. While safeguards aim to reduce risk, *** method of transmission or storage can be entirely risk-free; we review measures regularly to maintain appropriate protection.
Children
Our services are intended for adults managing events. We do not knowingly collect data from children. If you believe a child has provided data to us, please contact us so that we can review and act where appropriate.
Contact
Controller: Veltrionuk. Address: Flat 3, 14 Marlow Road, Reading, RG1 7PS. Phone: +447932158407. Email: Veltrionuk@gmail.com. You may also write to us regarding this policy and we will aim to assist promptly.
Complaints
If you are unsatisfied with our response, you may raise a concern with the UK Information Commissioner’s Office. Details on how to do this are available on the ICO website.
Changes
We may update this policy from time to time to reflect legal, technical, or business developments. Significant changes will be highlighted on this page. We encourage you to review this notice periodically. For terms related to services, see our internal Legal section.