Legal information — Veltrionuk
Terms, UK consumer rights, data protection (GDPR) and company details relevant to clients and users across England and Wales.
Terms of Service
These Terms govern the provision of floral design, event floristry, wedding bouquets, venue decoration and related services by Veltrionuk to its clients in the United Kingdom. By placing an order or accepting a proposal you agree to these Terms.
- Agreement: Services commence when a signed proposal or deposit is received.
- Quotations: Valid for 30 days unless otherwise noted.
- Payment: Terms shown on proposal; outstanding balances due before delivery or as agreed in writing.
- Liability: Subject to statutory rights, our liability is limited as described below.
Consumer rights — UK (GBR)
For consumers in the UK, the Consumer Contracts Regulations and other statutory rights apply. The following summarises key points:
- Pre-contract information must be provided — we include key details in proposals and order confirmations.
- Cancellation and refunds: where the regulations apply, consumers have specific rights (see cancellation below).
- Services fully performed at consumer's request within the cancellation period may carry different rules — we will confirm in writing.
This summary does not replace statutory rights. If you wish to exercise a statutory right, contact us via contacts.html.
If you need independent advice about your rights in the UK, visit citizensadvice.org.uk or contact Trading Standards.
Cancellation, changes and refunds
Bookings may be amended or cancelled in writing. Our cancellation policy (examples):
- More than 30 days before event — full refund of deposit (less any non-recoverable supplier costs).
- 15–30 days — 50% refund of total quote.
- Within 14 days — *** refund (event-specific supplies and labour often irreversible).
Specific cancellation terms appear on each proposal. These terms reflect typical working practice and the need to procure seasonal blooms and supplier services.
Deposits secure the event date and cover initial purchases. Refundability is set out in your agreement.
Data protection & GDPR
Veltrionuk processes personal data in line with the UK GDPR and Data Protection Act 2018. We collect only data necessary to provide services (contact details, delivery addresses, invoice details).
Data usage includes proposals, order fulfilment, communications and legal compliance. We retain business records for tax and accounting as required by UK law.
See our Privacy Policy for full detail, rights to access, correction, objection, and erasure where applicable.
Intellectual property
All creative works, designs, images and proposals produced by Veltrionuk remain our intellectual property until otherwise licensed in writing. Clients are granted a limited licence to use images of their event for private purposes; commercial reuse requires prior written consent.
Accessibility
We aim to make our services and digital content accessible. If you have difficulty using this site or need documents in an alternative format, please contact us at Veltrionuk@gmail.com.
Complaints & dispute resolution
If you wish to raise a complaint, email operations at Veltrionuk@outlook.com or call +447932158407. We will acknowledge and respond within a reasonable timeframe. Disputes governed by the laws of England and Wales.
FAQ — Legal & booking
Governing law: England & Wales. Company details and complaint channels are provided below.
Company details
Company: Veltrionuk
Registered in: England and Wales
Company Number: 10856342
VAT: GB123456789
Registered address: Flat 3, 14 Marlow Road, Reading, RG1 7PS
For formal notices, please write to the registered address or use the contact details in the site footer.